FAQ

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Customer satisfaction is very important to us and we are happy to accept returns or sizing exchanges within 30 days of the delivery date if the product is in its original condition.

To start your return/exchange, please click here.

Please ship your items in original condition via the carrier of your choice to the address below:

Spoonful Apparel
8216 Shenandoah Lane
Maple Grove, MN 55311

We will refund your original form of payment once we have received and inspected your return item(s). You will receive an email once your return/exchange has been processed. Please allow 7 business days from the time we receive your return for it to be processed. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

WHAT IF I HAVE A QUESTION OR ISSUE WITH MY ORDER?

We will take care of it right away! Please share a few details by clicking here and we’ll be in touch with you within 48 business hours.

WHAT ARE YOUR SHIPPING OPTIONS?

Shipping is always FREE!

Hands & Feet processes and ships in stock items within 2 business days.

All orders are shipped vis USPS standard mail with expected delivery in 2-7 business days.

Please note that our shipping method timelines apply to business days only, and do not include weekends or holidays. During the holidays, shipping times may be extended.

WHERE DOES SPOONFUL APPAREL DONATE PROFITS TO?

Two of our core values are Community and Generosity, and our giving model aligns with both. When you buy a product from Spoonful, we donate 50% of the profits to non-profit organizations fighting childhood hunger in your area. We leverage the network of Feeding America food banks across the United States to find a hunger relief organization in your area based on your shipping zip code.

HOW CAN I PLACE A LARGE ORDER?

For information about placing a large order for a special event, please email us at sales@spoonfulapparel.com. In the email, tell us about your upcoming event, and if possible, the products and quantities that you may be interested in. We will get back to you within 48 business hours.

I’M A RETAILER INTERESTED IN SELLING SPOONFUL PRODUCTS. WHERE CAN I FIND MORE INFORMATION?

Please click here to get in touch about becoming a Spoonful retail partner. We will get back to you within 48 business hours.

CAN I PURCHASE CUSTOM PRODUCTS FOR AN EVENT OR CORPORATE GIFT?

We offer a range of products available for custom printing of company logos or artwork. Please click here for more information. We will get back to you within 48 hours.

IS SPOONFUL A NON-PROFIT ORGANIZATION?

Spoonful Apparel is a for-profit company with a cause-based mission. We believe in the power of our customers’ purchase to change children’s lives. This has allowed us to quickly and more sustainably scale both our impact and business without relying on fundraising for support.
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